The Way Covert Filming Revealed a £28m Holiday Ownership Fraud

It has been described as one of the largest scams of its type in the UK.

In all 14 people have been found guilty for their part in a £28m conspiracy to cheat in excess of 3,500 vacation property holders.

The targets were keen to terminate age-old timeshare contracts and sought out help.

A large number were aged between 60 and 80. More than 500 of them surrendered in excess of £10,000, and one individual paid more than £80,000.

Those affected were subjected to high-pressure sales meetings extending for six hours. They were out of money, possessing useless fake "points" and continued to be bound by high-priced holiday ownership agreements they frequently were unable to use.

The Company At the Heart of the Scam

The firm at the centre of the scheme was Sell My Timeshare (SMT). They took customers' funds to finance the directors' lavish lifestyle of exclusive education, luxury homes and exclusive air travel.

The individual at the head of the company, Mark Rowe, was handed a seven-and-half year jail time in January for fraudulent conspiracy.

In the latest development, his spouse one of the co-defendants was among the last group to receive sentencing.

She was handed a two-year long suspended prison term at Southwark Crown Court after admitting illegal fund handling.

The outcome represents a long time coming and marks a huge win for the people who spoke out, the police and the Crown.

The Way the Investigation Started

The first knowledge of SMT was in the mid-2016. The role involved in the reporting team of a media outlet, creating investigative programmes.

A acquaintance pointed out that his parent had taken over the rights of a timeshare apartment in the Spanish coast and, after years of holidays, had begun looking to terminate the agreement.

It should be noted how common vacation properties had become with British holidaymakers in the 1980s and 1990s.

Timeshares allowed people to use the identical property each season, or swap their vacation periods with additional holders who had properties in different locations. About 600,000 holiday enthusiasts accepted that opportunity.

The initial boom was paired with a lot of accounts about unscrupulous sellers fraudulently marketing properties. They were regularly featured on public interest broadcasts.

The common holiday ownership agreement bound owners for many years.

In that period, those investors who had experienced their regular accommodation in the resort for a long time were ageing, and a large proportion were hoping to say farewell to their holiday properties.

Some had declining mobility and were unable to visit their properties. A few just believed they'd got all they wanted from them. And others had deceased, in many cases passing on their family members to assume the deals - plus their regular contributions and maintenance fees.

The Undercover Operation Develops

This was the situation the relative had been placed. She looked online for answers and found the organization, a business whose website assured to terminate her agreement.

But, having submitted funds and scheduled a consultation with them, her family became suspicious.

Further research showed many victims reporting they had paid money and achieved no result out of it. Indeed, they had lost money. Significant sums.

The reporting group began investigating what was going on. It was rapidly apparent that there were some shady characters working within the holiday ownership market.

An attorney had hundreds of individual complaints waiting to sue SMT.

The team interviewed people who had engaged the company and they collectively described identical situations. They assumed the firm would buy their property off them but when they participated in a session (for which they made an advance payment) they were informed there was no market for their property.

Rather, they were pushed - actually pressured - to spend more money acquiring "the company's points system", associated with the outfit's parent company, the overarching entity.

The nature of these rewards was not exactly clear. They sounded like a kind of currency, providing reduced-price holidays and benefits and retail offers.

And they were reportedly "exchangeable with additional holders, some time down the line.

Investing money immediately would result in an long-term benefit that would cover the company's charges and allow the property owner ahead financially, released finally from their burdensome contract.

An unrealistic promise? Indeed, it was.

A 'Deceptive Scheme'

If these accounts were true, this was a large-scale fraud.

The technique is termed a "bait-and-switch."

A business - in this case SMT - "attracts the consumer by marketing a defined offering only to then say that's not available, pushing the individual to another, inferior product or service.

That's illegal. Armed with all the testimony we had collected, we made the case to covertly record one of the firm's consultations.

Such an operation demands time, effort, and compelling reasons for why this is the only way to collect the information necessary to demonstrate illegal activity.

Once authorized, our compact group organized a meeting with one of the organization's staff in Stratford-Upon-Avon.

Pretending to be a ordinary individual wanting to help his mother free from her timeshare contract|holiday ownership agreement

Sandra Erickson
Sandra Erickson

A seasoned IT strategist with over 15 years of experience in digital innovation and cloud solutions.